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How Guests Purchase After The Path-To-Purchase
A sound channel strategy is all about reaching customers with the right price on the platform where they are searching for accommodations. This can mean putting inventory up on the OTAs, listing great...
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Upgrading Your Booking Engine To Fight The Home Sharing Onslaught
It has been a great fiscal year overall for the hotel industry and perhaps this has distracted us from properly addressing one of our greatest challenges. I am, of course, talking about the problem of...
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What Actually Matters to Mobile-First Guests for the Hotel Experience
Prior to the Covid crisis, all hoteliers already knew that a large percentage of potential guests were conducting their travel research via their mobile devices. Now, the imperative for creating a...
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Relieving the Overwhelmed with Covid Response Hotel Software
Getting back into operational shape following the pandemic shutdowns will require many new procedures for most every one of your departments. A chief worry is that it will be too much too fast for...
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Guest Software Essential for a Reservations-Only Restaurant Culture
In the midst of the summer of Covid, most patrons relish the chance to comfortably eat outside on a restaurant patio, all adequately physically distanced from other customers. Barring a few staunch...
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The Next Normal of Managing Group Contracts through Technology
Once states and countries have wrangled in their COVID-19 second waves and start to reopen borders (and distribute vaccines), confidence will inevitably reach a point where groups will book again. But...
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Making Your Spa Profitable in the New Normal with Integrated Tech
With so much focus on getting heads in beds amidst the constant drama of COVID-19, hoteliers can forget that there are other profit makers built into their properties that need their attention. A...
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Here’s Why Fast and Free WiFi is Still Critical in 2021
It’s a lucrative and commendable effort for a hotel to investigate any and all means to implement technological solutions that will help to boost the guest experience, save costs, reduce direct human...
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Ramping Up Recovery Revenues with Integrated PMS Modules
We’re in it for the long haul with COVID-19; vaccines are being approved and manufactured, but it will take quite some time for mass inoculation, and then there are these new variants to worry over....
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End-to-End Guest Experience Software Critical for the Travel Recovery
Whether you look at travel search volume, STR reports or your own weekly pick-up, the forecasted travel recovery is on the horizon (if it isn’t already in your territory). While we don’t know exactly...
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